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FAQ

GENERAL

1.How can I contact you?

2.How much does it cost to create an account?

PAYMENT

1.How do I pay for my order? Is it secure?

2.I am having difficulty paying for my order

3.Do I need to have a PayPal account. Can I just pay with my credit card?

4.My refund seems to be talking a long time to reach my bank account. Why the delay?

ORDERING

1.I have forgotten my password 

2.How can I check the status of what I have ordered online?

3.I have items in my shopping cart that I am not ready to order. How can I make sure that I don’t order them?

4.How long does it take to process my order?

5.Are the photos I order online printed at my local store?

6.Can I cancel and receive a refund for my order?

7.Can my order be prioritised or sent by Express Post if I pay extra?

8.Can I change the shipping address, pick up location or contact phone number after my order has been placed?

9.I have placed my order and realised I have made a mistake and would like to make a change. How can I do that?

10.I have not received a confirmation email from Diamonds Photos once my order was placed, but I have received an email from PayPal. Will my order be processed?

DELIVERY

1.I have not yet received a call from my local Diamonds Photos to say my order is ready to be collected. How do I chase it up?

2.I have chosen Home Delivery but my order has not arrived

3.I am not happy with the quality of my products, how do I return them?

4.What are the delivery costs?

TECHNICAL

1.Why and How do I clear my browser cache?

2.What format do my photos need to be to upload?

3.I am unable to upload photos from my Mac.

4.Can I order the PhotoBook I have created in different sizes once I have completed my project?

5.I would like to arrange my photos to be placed in my PhotoBook in a certain order. 
Is that possible?


6.Can I add more photos to my PhotoBook that I have not uploaded yet but I have already started my project?

7.How do I create slightly different versions of the same PhotoBook?

8.I cannot see the finished product on the screen, have I done it right?

9.A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. 
Why is that?


10.I have gone back into my saved project that I have ordered and it looks different to what I had ordered. Will the item be printed with my final changes?

11.I have accidentally deleted a project that I have already ordered. Can I order more copies?

12.Can I put borders on photos?

Delivery Information

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